Return & Refund Policy

Returns

If you decide, for any reason, you no longer require your craft liquid it can be returned for a full refund within 14 days of delivery as long as it’s still in its original condition.

We are unable to accept any bottles that have the tamper seal broken or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.

This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

Returns and exchanges can only be processed with proof of purchase. This can be the online sales invoice or order number. Please provide your order number when you return a product. 

Refunds

You must contact us within 14 days of the purchase date to request a refund.  

Items returned after 14 days will not be refunded.  

Refunds are dependent upon inspection of items once received.  

You will be responsible for shipping the item(s) back to us along with the Order Number.

We are not responsible for undelivered packages. Returned items must be sent by recorded / tracked delivery.

Once items are received and inspected the refund will be issued within 5 working days.